Return & Refund Policy

Effective Date: July 30, 2025

At Hometown Storage, we are committed to customer satisfaction and providing a transparent and fair refund and return process. Please read the following policy carefully to understand your rights regarding refunds and returns.

1. Storage Unit Rentals

All payments for storage unit rentals (including monthly fees, deposits, and administrative fees) are non-refundable once a rental period has begun. This includes early termination of a rental agreement.

Exceptions may apply in cases of billing errors or duplicate payments. Please contact us within 7 days of the transaction for review.

2. Moving Supplies & Merchandise

We accept returns on unopened and unused merchandise (e.g., boxes, packing tape, locks) within 14 days of purchase with a valid receipt.

Conditions for Return:

  • Items must be in new, resalable condition
  • Packaging must be intact
  • Proof of purchase required

Refunds will be issued to the original payment method. Shipping costs (if applicable) are non-refundable.

3. No Refunds on the Following:

  • Opened or used merchandise
  • Custom or clearance items
  • Prepaid storage after move-in date
  • Access fees, late fees, or other service charges

4. How to Request a Refund

To request a refund or return, please contact us at:

📞 Phone: 888-811-7330
📧 Email: info@hometownstorage.ca
📍 Visit Us: 114 6th Street SE, AB

Please allow 5–7 business days for approved refunds to be processed.

5. Policy Updates

We may update this Return & Refund Policy as needed. The latest version will always be available on our website.